Return of goods is possible if:
- Not 14 days have passed since the purchase.
- The product was not in use, it retained its presentation.
- The tag on the product remained undamaged and the check remained.
If all conditions are met, we will return the cost of the goods within 5 business days on a bank card or in cash at the store. If you have the right amount in cash, funds can return on the spot in the store.
Terms of exchange/return:
- if you are returning the goods, you must have a document confirming your identity (passport) and check. The store is writing a statement on the return.
- when returning services of "Nova poshta", the goods must be sent with a check. All costs associated with the return/exchange of goods shall be borne by the buyer.
- exchange and return of goods is possible only in the store where the purchase was made. Return/ exchange of goods purchased in the online store is carried out by the services of "Nova poshta".
If you want to return or exchange goods purchased from the online store - you need within 14 days from receipt of the goods to contact us by phone: 098-055-57-23 Mon-Fri: 09: 00-17: 00 or by mail: email@example.com